Voice notes
Customers can send voice notes on Telegram.
When your plan includes voice notes, customers on Telegram can send a voice note instead of typing. It is transcribed and answered like a written message, in the customer's language.
In the agent's settings you can also answer voice notes with a voice message. The written answer is always sent too.
Voice notes count towards your plan's voice-note allowance, and they are deleted according to your retention settings.