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Guides for setting up your agent, working with customers, and managing your account.

Get started

  • Getting startedFrom sign-up to your first answered customer.
  • Connect your Telegram botCreate a bot with BotFather and connect it.
  • Teach your agentFAQ files, documents, websites and knowledge gaps.

Working with customers

  • The inbox and handing over to a personWhen a person takes over, and how to reply.
  • Voice notesCustomers can send voice notes on Telegram.

Account and billing

  • Privacy, retention and customers' dataHow long data is kept, and exporting or deleting a customer's data.
  • Plans, payments and invoicesThe free trial, paying by bank transfer, invoices and changing plans.

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