Teach your agent
FAQ files, documents, websites and knowledge gaps.
Your agent answers only from your knowledge, in the customer's language. Add a FAQ file (two columns: question, answer), documents (PDF, Word, text) or web pages under Agents → Knowledge.
One source can be in Amharic and another in English: the agent finds answers across languages.
Analytics → Knowledge gaps lists the questions the agent could not answer. Write the answer there: it is added to the knowledge and used once processed.